Mission Statement 

"At Holiday Inn we believe the joy of travel is for everyone. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always welcomed warmly​."

Our Benefits 


"Another part of being happy at IHG is making sure we offer great benefits. At IHG your benefits will vary depending on where in the world you work, but could include:
  • Global career opportunities, training, continuous education, and educational assistance
  • Discounted hotel room rates for you and your friends & family around the world
  • Incentive programmes
  • Insurance
  • Pension plans
  • Paid time off 
  • Flexible working arrangements to help balance work and home life
  • Global recognition programme
  • Employee discounts and special offers
  • Colleague restaurant facilities
  • Uniform
The picture below shows you all the brands that are owed by IHG in which you can work at or book a discounted room at. "
​“What We Offer.” Awards | IHG Global Careers, careers.ihg.com/what-we-offer."

As a front desk agent I made $10/hr and received 50% off anything I purchased at the hotel ( breakfast, dinner, snack items from Sundries).

Job Description 

"As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas."
​“Guest Service Representative at Holiday Inn Hotel & Suites College Station.” At Holiday Inn Hotel & Suites College Station | Aimbridge Hospitality, about.aimbridgehospitality.com/jobs/1235026-guest-service-representative." 
^^ (citation for both this section and the one to the right)^^
"As a Front Desk Agent, you will
  • Provide that critical first impression to our guests and deliver exceptional service.
  • Welcome and serve guests in person and over the phone every day.
  • Be comfortable using a computer to check guests in and out
  • Assist guests with any special requests and make their vacation/stay memorable
  • Make reservations for future guests
Requirements
  • 2 years customer service experience
  • High School Diploma/GED
  • Ability to read, write and speak the English language
  • Type 45 WPM
Ability to stand for extended periods of time"

New Skills 

Holiday Inn and Suites - Aggieland has given me the opportunity to expand my customer service skills and understand that every guest's requirements/expectations will be different. I've become very comfortable handling difficult situations and billing accounts; this is something I struggled with at the beginning of my internship. After spending my summer working the front desk, I've come to understand that the Guest Service Agent is truly the face of the hotel and our role in the hotel is held to a high standard by guest and corporate.  Being confident in my role and knowing how to assist  hotel guest and make their stay memorable is my biggest take away from my internship. 

Contact Information 

2500 Earl Rudder Freeway
College Station, TX 77845
(979)485-8300
Assistant General Manager
Katie Paddock 
katie.paddock@holidayinnbcs.com

Front Office Manager
Ian Stanford
​fom.holidayinnbcs@gmail.com